Shipping and Returns

Shipping and Returns Policy

Returns, Refunds, and Exchanges

How to Return an Item
To return an item, ensure it is in its original, unused condition unless there is a manufacturer defect. Returns must be initiated within 15 days of purchase.

  1. Request a Refund:
    Email us at sales@inovaprofessional.com to request a refund. A tracking number will be assigned to your return.

  2. Ship the Item:
    Mail the return to:
    INOVA Professional LLC
    1961 10th Ave N
    Lake Worth, FL 33461

  3. Include Required Documents:
    In the package, include:

    • A signed letter stating the reason for the return.
    • The original receipt.

Return Exceptions

  • Opened items may not be eligible for return.
  • Used or altered merchandise cannot be accepted for return or exchange.
  • Non-Returnable Items: The following items cannot be returned:
    • Opened personal care products (e.g., shampoo, conditioner).
    • Gift cards or promotional items.

Restocking Fee

  • A 20% restocking fee will be deducted from your refund.
  • Original shipping and handling fees are non-refundable.

Refund Timeline

  • Refunds are typically processed within 7–10 business days after receiving your return.

Exchanges

  • Unopened items can be exchanged for a different product.
  • Exchanges are not subject to a restocking fee.
  • Return shipping costs must be covered by the customer.
  • Product Availability: Exchanges are subject to product availability. If your requested item is unavailable, you may opt for a refund or choose another product of equal value.

Shipping Policy

Turnaround Time
Orders are processed and shipped within 48 hours (Monday - Friday, 10 AM - 5 PM).

Carriers
We use UPS to deliver all orders.

Order Tracking
Tracking numbers, if provided by the carrier, will be shared with you once your order is shipped.

Shipping Rates

  • Shipping costs are calculated based on the weight of your items and your location.
  • Shipping fees will be displayed before completing your purchase at checkout.

Back Orders

  • If an item is on back order, in-stock items will ship immediately.
  • Back-ordered items will ship separately at no additional shipping cost.

Lost or Damaged Items

  • Damaged Packages: If your package arrives damaged, notify us within 48 hours with photos and a description of the issue.
  • Lost Packages: We are not responsible for items lost during shipping. Please contact the carrier directly to file a claim.

International Shipping

  • International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
  • Delivery times for international orders may vary due to customs processing.

Expedited Shipping

  • Expedited shipping options are available at an additional cost. Delivery times will depend on the carrier’s timeline.

Other Policies

Defective Products

  • For defective products, we will provide a replacement or full refund without a restocking fee or additional shipping charges.

Order Cancellations

  • Orders can be canceled before shipment. Please email sales@inovaprofessional.com as soon as possible to request cancellation.
  • Once an order has been shipped, it cannot be canceled.

Promotions and Discounts

  • Refunds for items purchased with discounts or promotions will reflect the amount paid after the discount was applied.

Customer Support

Contact Information
For questions or concerns, contact us at:

Operating Hours
Our customer support team is available Monday–Friday, 10 AM–5 PM EST.