Shipping & Returns Policy

Shipping and Returns Policy

Returns, Refunds, and Exchanges

How to Return an Item
To return an item, ensure it is in its original, unused condition unless there is a manufacturer defect. Returns must be initiated within 15 days of purchase.

  1. Request a Refund:
    Email us at sales@inovaprofessional.com to request a refund. A tracking number will be assigned to your return.

  2. Ship the Item:
    Mail the return to:
    INOVA Professional LLC
    1961 10th Ave N
    Lake Worth, FL 33461

  3. Include Required Documents:
    In the package, include:

    • A signed letter stating the reason for the return.
    • The original receipt.

Return Exceptions

  • Opened items may not be eligible for return.
  • Used or altered merchandise cannot be accepted for return or exchange.
  • Non-Returnable Items: The following items cannot be returned:
    • Opened personal care products (e.g., shampoo, conditioner).
    • Gift cards or promotional items.

Restocking Fee

  • A 20% restocking fee will be deducted from your refund.
  • Original shipping and handling fees are non-refundable.

Refund Timeline

  • Refunds are typically processed within 7โ€“10 business days after receiving your return.

Exchanges

  • Unopened items can be exchanged for a different product.
  • Exchanges are not subject to a restocking fee.
  • Return shipping costs must be covered by the customer.
  • Product Availability: Exchanges are subject to product availability. If your requested item is unavailable, you may opt for a refund or choose another product of equal value.

Shipping Policy

Turnaround Time
Orders are processed and shipped within 48 hours (Monday - Friday, 10 AM - 5 PM).

Carriers
We use UPS to deliver all orders.

Order Tracking
Tracking numbers, if provided by the carrier, will be shared with you once your order is shipped.

Shipping Rates

  • Shipping costs are calculated based on the weight of your items and your location.
  • Shipping fees will be displayed before completing your purchase at checkout.

Back Orders

  • If an item is on back order, in-stock items will ship immediately.
  • Back-ordered items will ship separately at no additional shipping cost.

Lost or Damaged Items

  • Damaged Packages: If your package arrives damaged, notify us within 48 hours with photos and a description of the issue.
  • Lost Packages: We are not responsible for items lost during shipping. Please contact the carrier directly to file a claim.

International Shipping

  • International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
  • Delivery times for international orders may vary due to customs processing.

Expedited Shipping

  • Expedited shipping options are available at an additional cost. Delivery times will depend on the carrierโ€™s timeline.

Other Policies

Defective Products

  • For defective products, we will provide a replacement or full refund without a restocking fee or additional shipping charges.

Order Cancellations

  • Orders can be canceled before shipment. Please email sales@inovaprofessional.com as soon as possible to request cancellation.
  • Once an order has been shipped, it cannot be canceled.

Promotions and Discounts

  • Refunds for items purchased with discounts or promotions will reflect the amount paid after the discount was applied.

Customer Support

Contact Information
For questions or concerns, contact us at:

Operating Hours
Our customer support team is available Mondayโ€“Friday, 10 AMโ€“5 PM EST.

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