Shipping and Returns
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
67 N Prospect Avenue
Lynbrook, NY 11563
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Some items cannot be returned if they are opened.
Merchandise that has been used or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your purchased item is not opened, you may exchange this item for a different one. You will not be subject to a restocking fee in this case, but you still will have to pay for return shipping.
All orders are shipped within 48 hours Monday - Friday 10 am - 5 pm.
We use UPS to deliver our orders.
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.